If you are experiencing issues accessing JoVE content, videos, or quizzes, please follow the steps below. These steps resolve the most common technical issues.
Step 1: Clear Browser Cache and Cookies
Cached or corrupted browser data is one of the most common causes of access issues.
How to do it:
- Open your browser settings
- Go to Privacy / History / Clear browsing data
- Select Cookies and cached images/files
- Choose All time (recommended)
- Click Clear data
- Close and reopen your browser
- Try accessing JoVE again
Step 2: Enable Cookies
JoVE requires cookies to maintain login sessions.
How-to-Enable-3rd-Party-Cookies-for-the-JoVE-LTI-Tool
Step 3: Update Your Browser
Using an outdated browser may cause unexpected errors.
What to do:
- Check for browser updates (Chrome, Firefox, Edge, Safari)
- Install the latest version
- Restart the browser
- Try accessing JoVE again
Step 4: Try Incognito / Private Mode
This helps rule out browser extension or cached session issues.
How to do it:
- Open a new Incognito (Chrome) / Private (Firefox/Safari) window
- Go to https://www.jove.com/
- Sign in and test the issue again
Step 5: Use a Supported Browser
JoVE performs best on the latest versions of the following browsers:
- Google Chrome (recommended)
- Microsoft Edge
- Mozilla Firefox
Note: Safari users may occasionally experience issues. If this happens, please try using Chrome or Edge.
Step 6: Disable Browser Extensions Temporarily
Some browser extensions (such as ad blockers or privacy tools) may interfere with JoVE functionality.
How to do it:
- Temporarily disable extensions (especially ad blockers or script blockers)
- Refresh the page
- Try accessing JoVE again
Step 7 : Check Network, VPN, or Proxy
Network settings may block or interfere with JoVE access.
Try the following:
- Disable VPN or proxy (if possible)
- Switch to another network (e.g., mobile hotspot)
- Restart your router or device