If you encounter an error while trying to embed a JoVE playlist into a Moodle course (for example, the playlist does not load, shows an error message, or prompts you to log in again), the issue is commonly related to browser settings, cookie restrictions, LMS permissions, or account recognition.
Follow the steps below to troubleshoot the issue before contacting JoVE Support.
Step 1: Confirm You Are Using the JoVE LTI Tool
JoVE playlists must be embedded using the JoVE LTI integration, not by copying and pasting a URL.
Please confirm:
You are adding content via External Tool
You selected JoVE from the list of available tools
You are not pasting a JoVE link directly into Moodle
If your institution uses more than one JoVE LTI version, ensure you are using the official and active JoVE LTI tool.
Step 2: Make Sure You Are Logged into the Correct JoVE Account
JoVE playlists are linked to the specific JoVE account that created them. If you are logged into a different account, the playlist may not open or may show an error.
Here’s how to check this in simple terms:
Open a new browser tab and go to http://app.jove.com.
Look at the top-right corner of the page and check which email address you are logged in with.
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Make sure this email address:
Is the same email you use for your institution (for example, your university or school email)
Is the same account that was used to create the playlist
Things to keep in mind:
If you have more than one JoVE account (for example, a personal email and a school email), you may be logged into the wrong one.
If your email address was recently changed in Moodle, it may not yet match the email on your JoVE account, which can prevent access.
If you discover the playlist was created under a different JoVE account, you will need to log out and sign back in using the correct email address.
Step 3: Check Third-Party Cookie Settings
JoVE playlists require third-party cookies to function properly inside Moodle.
You may refer to this link: https://help.jove.com/hc/en-us/articles/34906617801492-How-to-Enable-3rd-Party-Cookies-for-the-JoVE-LTI-Tool.
Please ensure:
Third-party cookies are enabled in your browser
Browser privacy or tracking-prevention features are not blocking JoVE
After enabling cookies:
Close all browser tabs
Reopen your browser
Log back into Moodle
Try embedding the playlist again
Step 4: Disable Browser Extensions
Some browser extensions can interfere with embedding external content.
Temporarily disable:
Ad blockers
Privacy or tracking-blocker extensions
Script-blocking extensions
Once disabled, refresh Moodle and retry embedding the playlist.
Step 5: Try a Different Browser or Incognito/Private Mode
To rule out browser-specific issues:
Use Google Chrome (recommended)
Try Incognito / Private mode
Avoid Safari if possible, as it has stricter cookie restrictions by default
If it works in incognito mode, a browser setting or extension is likely the cause.
Step 6: Confirm Playlist Permissions
Please verify:
The playlist exists and contains videos
The playlist is not empty
The playlist is accessible to your institution (not created under a personal or trial account)
Only playlists created under an institutional JoVE account can be embedded successfully for students.
Step 7: Test Embedding a Single Video
To isolate the issue:
Try embedding a single JoVE video using the same LTI tool
If a single video embeds successfully but the playlist does not, the issue is likely playlist-specific
This information is helpful if escalation is needed.
Step 8: Check Moodle and LTI Permissions
If you have instructor or admin access, confirm:
The JoVE LTI tool is enabled in Moodle
The tool has permission to open in a new window
Pop-ups are not blocked by Moodle or the browser
If unsure, your LMS administrator may need to review these settings.
When to Contact JoVE Support
If the issue persists after completing all steps above, please get in touch with JoVE Support and provide the following information:
Your institution name
Your Moodle version
The email address used in Moodle and JoVE
Whether the issue occurs with all playlists or only one
A screen recording* (preferred) or screenshots showing step-by-step behaviour or exact error message
📧 Contact JoVE Support by sending an email to support@jove.com.
Summary
Most playlist embedding errors in Moodle are caused by:
Third-party cookies are being blocked
Browser extensions or privacy settings
Account or email mismatches
Playlist permission or ownership issues
Completing the above-mentioned steps resolves most issues without further intervention.
*Guide on How to Record Your Screen
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