Troubleshooting "Page Exception" Error when logging in to JoVE

If you encounter a “Page Exception” error while attempting to sign in to JoVE, it typically indicates a browser-related issue, corrupted session data, or an authentication conflict related to how you are accessing JoVE (direct login, institutional login, or Single Sign-On).
This error can occur on both desktop and mobile browsers.

 

Common Causes

1. Cached or Corrupted Browser Data

Outdated or corrupted cache and cookies may interfere with JoVE’s login session, resulting in a “Page Exception” error.

Important: Some users have cookies disabled entirely. JoVE requires cookies to be enabled for authentication to work properly.

2. Cookies Disabled

If cookies are blocked or disabled for https://www.jove.com/, JoVE will not be able to establish a login session, which can cause a Page Exception error.

3. Outdated Browser Version

Older browser versions may not support JoVE’s authentication scripts, preventing successful sign-in.

4. SSO or Session Conflict

If you’re accessing JoVE through your institution’s Single Sign-On (SSO), library portal, VPN, EZproxy, or OpenAthens, expired or mismatched authentication tokens may trigger this error.

💡 Not sure which access method you’re using?

  • If you log in with a university-branded page (logo, campus credentials), you’re using SSO or institutional access.

  • If you enter an email and password directly on JoVE, you’re using a direct JoVE login.

  • If access works automatically when on campus or connected to a VPN, you’re likely using IP-based access.

5. Network, VPN, or Proxy Interference

VPNs, proxies, firewalls, or restricted networks may block authentication requests required for JoVE to load correctly.

1. Identify How You Log In to JoVE

Before troubleshooting, it’s important to understand how you normally log in to JoVE. Many users don’t realize which login method they’re using, so please use the guide below.

🔹 You are using Institutional Login if ANY of the following are true:

  • You log in using your school or university email address (for example: @university.edu)

  • You click “Log in via Institution” or select your university from a list

  • You access JoVE through your LMS (such as Canvas, Moodle, Blackboard, or Brightspace)

  • JoVE opens automatically after clicking a link inside your LMS, without asking for a separate JoVE password

If any of these apply, you are using an Institutional Login.

🔹 You are using a Personal JoVE Account if ALL of the following are true:

  • You log in directly at https://www.jove.com/

  • You use a personal email address (for example: Gmail, Yahoo, Outlook, etc.)

  • You manually enter a JoVE password

  • You are not accessing JoVE through an LMS or school portal

If this sounds like you, you are using a Personal JoVE Account.

🔹 Not sure which one you’re using?

Here’s a quick check:

  • If JoVE opens from Canvas/Moodle/Blackboard → ✅ Institutional Login

  • If your email ends with .edu or a school domain → ✅ Institutional Login

  • If you created your own password on JoVE and log in directly → ✅ Personal Account
     

Basic Troubleshooting steps

For basic troubleshooting steps, please check this article.

Basic-Troubleshooting-Steps-for-JoVE-Access-Issues

Report the Issue

If the ‘Page Exception’ error persists after following these steps, please contact support@jove.com for further assistance. 

Additional information is available in this article. 
Steps-to-Report-an-Issue-Screen-Recording-URL-Device-Browser-and-Email-Information

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