Troubleshooting IP Access Issues on JoVE

If you are trying to access JoVE content and are being prompted to log in, start a free trial, or are unable to view full videos while on campus or connected to your institution’s network, the issue may be related to IP-based access.

This article walks you through step-by-step checks you can perform before contacting JoVE Support.

Step 1: Confirm You Are on Your Institution’s Network

JoVE IP access only works when you are connected to a network whose IP addresses are registered with JoVE.

Please verify one of the following:

  • You are physically on campus

  • You are connected to your institution’s Wi-Fi

  • You are using your institution’s VPN (if off campus)

❗ If you are on a personal/home network without VPN, IP access will not work.

Step 2: Turn Off VPNs or Proxies (If Not Institution-Provided)

Some personal VPNs, browser VPN extensions, or proxy services can interfere with IP recognition.

Please:

  1. Disable any personal VPNs (e.g., NordVPN, ExpressVPN, browser VPNs)

  2. Refresh the JoVE page

  3. Try accessing the content again

If your institution requires a VPN, ensure it is the official institutional VPN, not a personal one.

You may click the link for more information on How to turn off VPN : How to Turn Off Personal VPNs (NordVPN, ExpressVPN, Browser VPNs)

Step 3: Check Your IP Address

You can check your current IP address by visiting https://www.jove.com/access

Compare this IP with:

  • The network you are currently using (campus, VPN, etc.)

  • Whether it matches your institution’s registered IP ranges (if known)

⚠️ If your IP does not belong to your institution, JoVE will not recognize access.

You may click the link for more information on How to check your IP Address : How to Check Your Computer’s IP Address

Step 4: Check for Scheduled Network or IT Changes

Occasionally, institutions:

  • Change IP ranges

  • Add new networks

  • Update firewalls

If this recently happened, JoVE may not yet have the updated IPs.

If the issue persists after following these steps, please kindly check this article for basic troubleshooting steps that may help resolve the issue: Basic Troubleshooting Steps for JoVE Access Issues

Report the Issue

If you have completed all the steps above and still cannot access JoVE content, please contact JoVE Support at support@jove.com and include the information listed in this article: Steps to Report an Issue – Screen Recording, URL, Device, Browser, and Email Information to help us resolve the issue faster.

Summary

Most IP access issues are caused by:

  • Being off-network

  • VPN or proxy interference

  • Browser cookie restrictions

  • Recent IP changes at the institution

    Following the steps above resolves most issues without needing further assistance.

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