Overview
If you see an error message when uploading a JoVE playlist or IMSCC file to your LMS, it is often caused by special characters (such as &, ^, or ') in video titles or by missing required information in the playlist.” IMSCC files must meet LMS-specific requirements. If required fields are missing or unsupported characters are present, the LMS cannot process the package correctly.
Below are clear, step-by-step instructions to help you fix the issue and continue embedding JoVE content successfully.
1.When uploading a JoVE IMSCC file (playlist or video package), your LMS may display an error indicating the package could not be imported. This usually happens because of:
Special Characters in Video Titles or Information
Certain symbols — including &, ^, ', or similar — can interfere with how the IMS package loads in Moodle.Corrupted or incomplete IMSCC file
Common LMS Error Messages:
Moodle: “Error in IMS content”
Canvas: “Package import failed”
Blackboard: “The content package could not be imported”
Brightspace: “Import of course package failed”
2. How Can I Fix the Error?
To resolve this issue, please try the following:
-
Open your playlist and check the video titles and descriptions.
Remove any special characters such as &, ^, or '.
-
Make sure the following fields are completed in Playlist Details:
Institution
Professor name
Course name
Save the playlist and download the IMSCC file again from JoVE.
Upload the new IMS file to LMS once more.
These small adjustments usually resolve the issue right away.
If you are still having trouble uploading a JoVE playlist or IMSCC file to your LMS, please collect the following information and contact us at support@jove.com. This will allow us to identify and resolve the issue more efficiently.”
Device Information
Type of device (e.g., PC, Mac, Chromebook, tablet, smartphone)
Operating system and version (e.g., Windows 11, macOS 13.5, iOS 17)
2. Browser Information
Please include both the browser name and version number (e.g., Chrome 117, Firefox 118, Safari 17, Edge 118).
How to find this:
Chrome / Edge: ⋮ → Help → About Google Chrome / Microsoft Edge
Firefox: ≡ → Help → About Firefox
Safari: Safari → About Safari from the menu bar
3. User Information
Email address used to log in to JoVE
LMS account information, if relevant
4. LMS Information
Type of LMS (e.g., Moodle, Canvas, Blackboard, Brightspace)
LMS version, if known.
5. Content Information
Direct link to the JoVE playlist
Names of the videos or quizzes causing issues
Any special characters in video titles or descriptions
6. Error Documentation
Screenshot of the error message
Screen recording or screenshots showing the step-by-step behavior
Why: This helps us understand exactly what you’re seeing and where the issue occurs.
How to record your screen:
On Windows:
Press Windows + G to open the Xbox Game Bar.
Click the Record (●) button to start recording.
Reproduce the issue.
Click Stop when finished. Your video will save under Videos → Captures.
(Alternatively, you may use free tools such as Loom, OBS Studio, or ShareX.)
On macOS:
Press Shift + Command + 5 to open the Screen Capture toolbar.
Select Record Entire Screen or Record Selected Portion.
Reproduce the issue.
Click the Stop icon on the menu bar to finish. The video saves to your Desktop by default.
On mobile devices:
iPhone/iPad: Go to Settings → Control Center → Add “Screen Recording”. Swipe down from the top-right corner → tap Record → reproduce the issue → tap Stop.
Android: Swipe down twice from the top → tap Screen Record → start recording → reproduce the issue → tap Stop.
We’re here to support you every step of the way because your success and seamless experience with JoVE matter deeply to us.
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